Returns & Exchanges
At Herman Miller, we stand behind the quality of our designs and want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return most items in their original condition within 30 days of delivery.
Initiate Your Return
Log in to your account and visit your order history to select the items you wish to return and generate a return authorization number.
Prepare the Package
Carefully repack the items in their original packaging to ensure they are protected during transit; please include all parts, hardware, and assembly instructions.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box, ensuring any previous shipping labels are covered.
Drop Off or Schedule Pickup
Drop your package at an authorized shipping location or contact our customer service team to schedule a freight pickup for larger furniture items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing